Establishing a Metrics System
There are many types of significant benefits from community ranging from connections and friendships for members to better prepared leadership and more resources for the community. Community is valuable for us as individuals and for what can be accomplished by a community as a unit. How do we prove it? And how do we measure success so that we can determine how to improve and how to allocate resources?
Impactrics can help you figure out what to measure, how to measure it, and how to act on the results.
Impactrics x 5 - Measuring Success
Your organization is unique and it needs a set of metrics that reflects the mission and the interests of the members.
The Impactrics x 5 system works with community management and member-leaders to determine the most important types of engagement and the key areas of impact. Using our proprietary concept with up to 5 dimensions of impact, we work with you to implement a system for monitoring progress and success in the identified areas. This provides a measurement system that is informative and manageable leading to actionable results aligned with your goals.
To learn more about this innovative and effective approach to measuring engagement and impact, contact us.
Metrics for Engagement and Leadership
Who are your best volunteers? Is there a pattern of engagement that volunteers follow to leadership? How can you build your leadership pipeline?
A robust community is dependent on member engagement and leadership that need to be fostered over the long-term. Impactrics can help you develop a system to track engagement that manages your leadership pipeline and identifies potential leaders based on patterns of engagement and giving.
Engagement and leadership tracking are essential tools to measure the success of your efforts and to support your efforts in building a relationship with individual members.
Benchmarking
With the Impactrics Assessment you have a start on a benchmark as to how your organization compares to other entities that are focused on community. It also provides a snapshot of your status. Benchmarking is most useful for assessing performance relative to the industry and as a baseline when starting to track your progress.
Software and Systems for Metrics
Measuring the outcomes and impacts of your programs and efforts requires having a way to manage the data and analyzing it in a useful way. Many of the on-line community platforms and the CRMs have internal metrics options and Excel can be used as well. Tassl (tassl.com) has one of the most sophisticated systems available for tracking and measuring outcomes for alumni relations.